7-day exchange window
Eligible products may be requested for exchange within 7 days from the delivery date. The item must be unused, unworn and returned with original packaging, tags and invoice.
How to request an exchange
- Contact Kenstto support with your order number.
- Share the product, size and reason for exchange.
- Keep the footwear and packaging ready for pickup.
- The replacement is dispatched after the returned pair passes inspection.
Important conditions
Products showing signs of wear, damage, dirt, odour or missing packaging may not be accepted. Final-sale items and hygiene-sensitive accessories may be excluded.
Refunds
When a refund is approved, it is issued to the original payment method. Bank processing timelines may vary. Cash-on-delivery refunds require verified bank details.
This prototype policy must be reviewed and finalized by Kenstto before launch.